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Mandatory Core Elements

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DOC Mandatory Elements and Performance Requirements

Mandatory Critical Element 1: Leadership/Management (25%)
The executive demonstrates integrity, sound judgment, and the highest ethical standards in all aspects of his/her work and professional activities.

Exercises leadership, identifying strategic opportunities, then mobilizing resources and inspiring others to capture those opportunities. In demonstrating leadership, the executive:

  • Sets strategic, organizational, and individual goals aligned to ensure that the planning process is meaningful and relevant to the organization, and activities contribute to accomplishment of the long- and short-term goals of the Department.

  • Articulates the organization’s vision to employees and stakeholders, and communicates priorities, goals, and objectives throughout the organization in a way that maximizes employee buy-in.

  • Mobilizes human, financial, and other resources to capture the opportunities identified.

Exercises management ability, identifying and using human and material resources in the most efficient way to meet priorities, goals, and objectives. In demonstrating management ability, the executive:

  • Translates strategic goals into meaningful and measurable plans that include organizational objectives and milestones, as well as clear priorities.

  • Hires, develops, and motivates a skilled and diverse workforce, effectively managing employee performance by evaluating employees against employee performance plans, promptly addressing conduct and performance problems, appropriately recognizing high performance, and coaching and developing employees.

  • Conducts succession planning to ensure timely delivery of high quality services and products in compliance with applicable laws, regulations, and policies.

Meets specific requirements, including:

  • Achieving the goals of the President’s Management Agenda and related objectives established by the President, Secretary, Deputy Secretary, and senior management; engaging employees in developing objectives and individual performance plans that further organizational and Departmental goals; ensuring that reporting and budget activities are on-track, accurate, and timely; remaining professionally and technically current on issues affecting Commerce; and promoting a learning organization.

  • Fostering a safe work environment, focusing on security and health issues; ensuring continuity of operations by providing timely and relevant input to the Continuity of Operations Plan (COOP); ensuring that relevant aspects of the COOP are operational and logistically feasible, that the COOP is timely communicated to key personnel, that employees are aware of what to do in an emergency, and that unsafe working conditions and environmental issues are addressed expeditiously.

  • Promoting a diverse workplace in compliance with merit systems principles, effectively considering equal opportunity and diversity in all aspects of program and human resources decisions

Mandatory Critical Element 2: Customer/Client Service Responsiveness (15%)
The executive ensures a high degree of responsiveness to organizational leadership, the public, and internal and external customers, consulting, collaborating, and building partnerships with stakeholders; acting decisively, in accordance with law, regulation, and Department policy; continuously improving business processes; sharing efforts with other units to improve overall Department performance; and continually reviewing and monitoring organizational performance.

The executive emphasizes the importance of customer focus as a critical component of the Department's mission, continuously evaluating organizational performance from a customer’s point of view; demonstrating an understanding of customer and employee satisfaction as a factor critical to accomplishing the Department's mission; listening to customers, systematically gathering feedback, actively seeking to identify their needs and expectations, effectively communicating those needs and expectations to employees and ensuring that employees do likewise; and responding to the circumstances of individual customers promptly, professionally, and fairly.

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