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Online eOPF Self-service Feature for Current Employees

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Online eOPF Self-service Feature for Logon ID Retrieval and Password Reset for Current Users

Using the Self-service Feature

To access eOPF, the user requires an eOPF ID and password. If the user has forgotten one or both of these, the user may obtain new eOPF ID and password by using the eOPF self-service feature. Using this self-service feature in eOPF, a user does not need to contact the eOPF Help Desk or the agency’s HR Office for an eOPF ID or password reset.

This Quick Reference document on self-service eOPF ID and password reset consists of three sections:

Part 1: Request Your eOPF ID

Part 2: Request a New eOPF Password

Part 3: Change Security Questions and Add Custom Questions

Part 1: Request Your eOPF ID

Step

Action

Screen Shot

1

Access your specific agency eOPF URL at:

https://eopf.opm.gov/doc/

Read the eOPF User Agreement page.

Click the Accept button.

2

From the eOPF Logon screen, click the Request Your eOPF ID link.

3

From the Request Your eOPF ID page, enter the

• Last 5 digits of your SSN

• First 4 letters of your last name

• Date of birth (mm/dd/yyyy)

Click the Submit button.

Image depicts the Request your eOPF ID with the required fields highlighted

4

The Answer Security Question page displays, requesting an answer to one of the Security Questions that you chose.

Enter the appropriate response.

Click the Submit button.

age depicts the Answer Security Question with the Submit button highlighted

5

The Request Your eOPF ID page displays stating that your Login ID request has been submitted for processing.

Click the Click here to return to login page link.

6

Your eOPF ID will be emailed to the email address of record in eOPF.

Please contact the eOPF Help Desk if you do not receive an email with your eOPF ID.

7

Return to the eOPF Logon page. Type in your eOPF ID and your password.

Click the Submit button.

Part 2: Request a New Password

Step

Action

Screen Shot

1

From the eOPF Logon page, click the Request a New Password link.

2

On the Request a New Password page, enter your:

• eOPF ID

• Last 5 digits of your SSN

• First 4 letters of your last name

Click the Submit button.

mage depicts the Request a New Password page with the eOPF ID, last 5 digits of your SSN, and first 4 letters of your last name fields highlighted. The Submit button is also highlighted

3

The Answer Security Question page displays, requesting an answer to one of the Security Questions that you chose.

Enter the appropriate response.

Click the Submit button.

mage depicts the Answer Security Question page with the answer field to your question and the Submit button highlighted

4

The Request a New Password page displays stating that your request has been submitted for processing.

Click the Click here to return to login page link.

5

An email is sent to the email address of record in eOPF with a URL link and instructions.

Click the URL link.

Please contact the eOPF Help Desk if you do not receive an email with the URL.

6

The link opens the Reset Your Password page. Type in your eOPF ID.

Click the Submit button.

7

The Please reset your password page displays.

Enter a password that meets your agency’s security guidelines in the New Password field, then again in the ReType Password field.

Click the Reset Password button.

mage depicts the Please Reset your Password page. The New Password and the ReType Password fields are highlighted as well as the Reset Password button

8

The page refreshes, displaying the eOPF Logon page.

Use your eOPF ID and your new password to logon to eOPF.

Part 3: Change Security Questions and Add Custom Questions

Step

Action

Screen Shot

1

eOPF lets you change your security questions at any time.

From the eOPF Welcome page, click the My Profile button.

age depicts the eOPF Welcome page wtih the My Profile button highlighted

2

From the Who Am I? page, click the Change Security Questions tab.

mage depicts the Who Am I? page with the Change Security Questions tabl highlighted

3

The Change Security Questions page appears. Click the drop-down menu arrow and select the security question you would like to change.

Type in the answer in the box to the right of the question.

Security question answers are not validated for format or correctness (i.e. state, numbers, or dates). Maximum length for an answer is
35 characters.

mage depicts the Change Security Questions page with the drop-down menu arrow and the answer field highlighted

4

You also have the ability to create custom questions for Personal Questions; however, custom questions cannot be created for Helpdesk Questions.

Click the drop-down menu and select Write your question. Once selected, a blank question field is added, allowing you to type your custom question. Click Add.

Once a custom question is created, it will always be listed in the drop-down menu. Maximum length for a question is 100 characters. There is no limit to the number of custom questions you may create.

5

To save, click the Update button below the questions.

mage depicts the Change Security Questions page with the Write Your Question option, question field and the Add button highlighted

Need Assistance?

For technical assistance, select the Help link from the upper-right corner of any eOPF screen or contact the eOPF Help Desk:

Email: eopfhelpdesk@opm.gov

Phone: 1-866-275-8518